When our customer engages the services of Crown Worldwide Moving and Storage, a single point of contact, known as a Crown Customer Service Coordinator (CSC) is assigned to manage the residential moving process. This CSC is responsible for the daily service requirements of the customer. This highly trained professional controls all aspects of managing the moving process and works very closely with the customer to ensure total customer satisfaction.
In addition to operational training conducted to remain current with industry best practices, the Crown Customer Service team undergoes training to further develop keen interpersonal skills. This training covers topics such as: effective listening, workplace sensitivity training, conflict resolution skills and top block customer service strategies.
We value each customer’s opinion and ask for performance feedback at regular intervals during the move. If you cannot rate us a perfect 10 (scales 1-10, with 10 as the best possible score) we ask that you let us know so we can do everything possible to earn your highest rating of service.
Apr 10, 2013If you are concerned about the environmental impact of your move, take the following into consideration. If you are not pressed for time, downsizing...
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