Crown manages every aspect of the relocation with a staff of experienced and caring administrators aided by the latest technologies. Crown’s expert staff has an average of 12 years experience in global operations. We utilize the latest move management software to carefully track each step of the relocation operation and keep meticulous records of each interaction with our suppliers, client and transferee.

International moves are our specialty. As an active member of both leading international moving organizations, OMNI and FIDI, we truly have global reach. We have built an elite network of more than 400 movers in 175 countries, individually selected for their reputation for quality service and experience crossing international borders. They also give us access to rates and services of land, sea and air carriers so we can offer the best options and pricing for our customers. We utilize our combined expertise to bridge time zones, customs and cultures and make sure the relocation is flawlessly conducted. As an added benefit, Crown offers a wide range of Pre and Post-Move support service for individuals and groups to help cushion the transition to unfamiliar countries and cultures.

Affirmation of a High Value Quality Service

Our ISO 9001 Certification and our FAIM Certification continually affirm Crown’s high standing in the industry. The outside auditing firms from Ernst & Young and The American Bureau of Shipping make annual assessments of our quality systems for each certification respectively. These organizations continuously scrutinize our service, making sure we meet their strict standards.

Crown is a member of OSA, (Overseas Shippers’ Association). As a member of OSA, Crown enjoys the leverage of negotiating with more volume than any other household good carrier group in the world. OSA was formed, with Crown as a founding member and by many of the world’s largest household good moving companies, to collectively negotiate with ocean carriers for the best rates and transit times in the business. This organization negotiates many other programs for its members to create additional competitive advantages in the market place.

As a customer, you will appreciate the simplicity of having a single point of contact. All communications are handled directly through our corporate headquarters. Moreover, all our agents share our 24-hour dedication to our clients. It is this type of dedication and care that has made Crown one of the industry’s distinguished international movers.

Secure Facilities and Processes

Crown is certified by the Department of Homeland Security under its Customs-Trade Partnership Against Terrorism (C-TPAT) program. This government-business initiative is designed to build cooperative relationships that strengthen overall supply chain and border security. As a result of this credential Crown enjoys quick attention in customs matters. C-TPAT certification requires frequent unannounced inspections of Crown’s security systems. These audits are conducted by the Department of Homeland Security.

Crown is also certified by the Transportation Security Administration (TSA). This agency also conducts frequent unannounced audits of Crown’s facilities and processes. The TSA inspector checks the security of the air cargo operation both through documentation and with a physical inspection of the shipment handling operation. These processes must meet the stringent requirements of airport security.

As part of Crown’s security policy, all employee’s involved in the packing and loading of household goods must undergo a background check and wear a Crown employee badge. This photo ID badge certifies that the employee’s background is clear and he or she is authorized to work in the customers home and in our secured warehouse.