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| Moving Into the Future In this era of accelerated change, when many companies are downsizing, merging and reorganizing, Crown Worldwide Moving & Storage is celebrating its 25th anniversary with many of the same employees who were part of its beginning. |
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Founded in 1972, Crown has grown to be one of the industry's premier international movers and the seventh largest U.S. agent for United Van Lines. Throughout its history, Crown has held fast to simple wisdom to achieve its success - recruit talent, work hard and provide quality service. This vision has fostered the company's growth from the beginning, allowing it to become one of the most progressive privately held firms in the transportation industry. |
"During these last 25 years, one thing has never changed." says Chairman Robert Menne. "Hard work has always been our friend. You'll see this carried out daily among our seasoned employees - dedicated folks who focus on the customer. Yet, in a technology obsessed society, we never lose sight of the customer service."This philosophy is evident in our telephone rule. "Never let the phone ring more than three times. We're fanatics about not letting our customers get lost in a complicated voice mail system. each incoming call is answered by the real person, prepared to get the customer to the right destination with a friendly manner." adds Menne. |
 We also understand the value of using technology to better serve our customers, our 24-hour tracking system gives us details on customers' shipments, and we can pinpoint a single crate among six acres of warehouse space. In a world in which the word "quality" is over used and often unearned, Crown stands out as an exception in May 1995, we became one of the first full-service moving and storage companies in the United States to be awarded the ISO 9002 certificate of compliance. This prestigious achievement is a validation that Crown has met internationally recognized standards of quality for worldwide moving services. Our motto, "Give the customer the best possible service for every job performed" is more that just a slogan - it's how we do business. |
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